Shipping & Tracking

If you have any concerns about your order, feel free to contact us at hellomammamarketing@gmail.com

How much does shipping cost? 

Shipping Method	Estimated Time	Shipping Charges
Standard	3-10 business days	USD$ 5
Free Shipping	3-10 business days	Free on orders over USD$ 69

**Delivery time might be subject to possible delays due to customs clearance. We do not take responsibility for any shipping delay.

*We currently support delivery services to most areas. If delivery is not available in your area or additional charges are required, we will contact you by email within 24 hours after you place your order, so please check your email in time.
Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
Please note that if your shipping address belongs to a remote area, an extra fee is needed.
*Currently, our freight is tax-free.

How long does shipping take?

We will ship within 24 hours of your order.
**However, if the product is pre-sold, it will take up to 5 working days. In both cases, we will send you an email notification when shipping.
Then it will be delivered to your address through the logistics provider in 3-8 days.
**If there is any error or accident during transportation, please contact us in time, we will contact the logistics service provider and ask for compensation. If it is delayed or unable to deliver due to our reasons, you can contact us via email or social media, and we will refund or compensate.

Estimated delivery time:
- Standard Shipping Order: 3-10 business days
- Free Shipping Order: 3-10 business days
Please be aware that the time above is estimated delivery times, actual delivery time may differ due to unexpected events.

 

How to track my order?

Your package will be shipped from our warehouse in California or warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.

 

What to do with the lost package?

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at hellomammamarketing@gmail.com.
After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.

Customs Fees
Hellomamma will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
Feel free to email us at hellomammamarketing@gmail.com.

 

How long does it to process my order?

For regular orders, it generally takes about 1-2 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take a longer time for processing. Please notice more details in the product description.

For out-of-stock orders, we will send you an out-of-stock reminder email to ensure the most efficient processing and shipping procedures. Kindly respond within 3 days. If no reply is received within this timeframe, we will automatically process a refund for the out-of-stock products in your order and issue the remaining orders.

Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at hellomammamarketing@gmail.com. Customers are subject to the potential additional shipping costs for separate shipping.

 

Can I change my order?

Contact us by email or other online methods within 12 hours after placing the order to change the order in time. If the order is placed on the weekend, you can contact us to modify it within 24 hours.

If the order is changed after this effective time, we are temporarily unable to modify the order. If a refund is still required, it needs to be applied upon receipt of the goods. We hope that customers can understand this and we apologize. We will continue to improve our processes.

 

Wrong shipping address?

If the shipping address on your order is incorrect, please contact us at hellomammamarketing@gmail.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before it ship out again.

 

Can it ship to my address?

Click here for the list of countries that we currently ship to. If you cannot find your country when checking out, it indicates that we currently do not offer to ship to that location. You can email us here to inquire and confirm whether delivery is available in your area.

 

Why my package has been returned to the sender​?

Unfortunately, once your package has been returned to our, please contact customer support for assistance. Feel free to email us at hellomammamarketing@gmail.com.

Why didn't I get a shipment notification email?

Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
*If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to place the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.

Why is there no tracking update?

If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.